Frequently Asked Questions
Do you need an entrance ticket for the Santa’s World Malta event?
Yes, all visitors need to have an entrance ticket to access the event. Kids under the age of 3 enter free however they will still require a ticket.
Adults €16.50, kids €10 (3-12 years), infants under the age of 3 free.
Can i return another day with my entrance ticket?
No. Your entrance ticket to Santa’s World Malta will only be valid for the date entrance slot that you have booked for. If you would like to attend another day, you will need to purchase a new entrance ticket.
I bought a ticket, how long can I stay at Santa’s World Malta?
Doors are open at 6PM you are welcome to stay and enjoy the festive fun for as long as you like, please note that our last entry is at 10PM.
Can i get a refund or exchange my ticket?
Tickets are non-exchangeable and non-refundable. However, if you are unable to attend, please do feel free to gift your tickets to a family member or friend.
Are there any offers with the tickets?
Yes we have special offers for adults and kids too, visit here to find out more https://ticketmonti.com/santasworld
What does the ticket include?
The ticket includes participation in all the activities, shows and entertainment. There are the following optional activities which are not included:
- Children animals electronic rides
- Gun wheel aim and shoot game
- The duck pond game
- The candy train
What time is Santa’s World Malta open?
Santa’s World Malta will take place from 7th December 2022 – 1st January 2023, 6PM – 10PM, except Christmas Day.
How can I get to Santa’s World Malta?
Can I bring my pet?
Although we love animals, they will not be allowed to enter Santa’s World Malta. It can be very busy and noisy and therefore may not be a suitable environment for animals.
Is the event indoor our outdoors?
All this is happening indoors inside a tent larger than 4,000 meters squared – no matter how the weather will be, the event will happen
What activities are suitable for visitors with limited mobility?
Most of the activities are suitable for visitors with limited access. Although we always try to be inclusive as possible as we can, visitor safety is a priority and certain attractions in the event are physically demanding thus they will not be accessible for visitors with limited mobility.
Is there disabled parking?
Yes, there is parking.
Santa’s Toy Shop
From where will I collect the toys I purchased?
You will collect the Toy from the Santa’s World Malta on the day you entered during the purchasing process, that is the day of your entry ticket. The toy will be given to the child it belongs by Santa at Santa Experience.
If I can not come to the event and I bought a toy what can I do?
No a problem, contact us on email@example.com and we’ll guide you. Also check out our full Terms and Conditions related to Toys.
If I have a problem with the order whom can I speak to?
Contact us on firstname.lastname@example.org and we’ll find a solution.
After I bought a toy, can I change it to something else?
Unfortunately that can not be done since the order would have already been proceed.
Please refer to our Terms and Conditions for questions related to