Frequently Asked Questions


Yes, all visitors need to have an entrance ticket to access the event. Kids under the age of 3 enter free however they will still require a ticket.

Adults €16.50, kids €10 (3-12 years), infants under the age of 3 free.

No. Your entrance ticket to Santa’s World Malta will only be valid for the date entrance slot that you have booked for. If you would like to attend another day, you will need to purchase a new entrance ticket.

Doors are open at 6PM you are welcome to stay and enjoy the festive fun for as long as you like, please note that our last entry is at 10PM.

Tickets are non-exchangeable and non-refundable. However, if you are unable to attend, please do feel free to gift your tickets to a family member or friend.

Yes we have special offers for adults and kids too, visit here to find out more

The ticket includes participation in all the activities, shows and entertainment. There are the following optional activities which are not included:

  • Children animals electronic rides
  • Gun wheel aim and shoot game
  • The duck pond game
  • The candy train

Getting There

Santa’s World Malta will take place from 7th December 2022 – 1st January 2023, 6PM – 10PM, except Christmas Day.

Although we love animals, they will not be allowed to enter Santa’s World Malta. It can be very busy and noisy and therefore may not be a suitable environment for animals.

All this is happening indoors inside a tent larger than 4,000 meters squared – no matter how the weather will be, the event will happen


Most of the activities are suitable for visitors with limited access. Although we always try to be inclusive as possible as we can, visitor safety is a priority and certain attractions in the event are physically demanding thus they will not be accessible for visitors with limited mobility.

Yes, there is parking.

Santa’s Toy Shop

You will collect the Toy from the Santa’s World Malta on the day you entered during the purchasing process, that is the day of your entry ticket. The toy will be given to the child it belongs by Santa at Santa Experience.

No a problem, contact us on and we’ll guide you. Also check out our full Terms and Conditions related to Toys.

If I have a problem with the order whom can I speak to?

Contact us on and we’ll find a solution.

Unfortunately that can not be done since the order would have already been proceed.

Please refer to our Terms and Conditions for questions related to